Contacts

  • Address

BNP Paribas Asset Management
10, rue Edward Steichen
L-2540 Luxembourg
LUXEMBOURG

Tel : + 352 26 46 31 21
Fax : + 352 26 46 91 71

  • Reporting a complaint

Our top priority is to provide you with the highest possible quality of service. If, however, you are not satisfied or should you encounter a problem, there are several contacts that you can reach out to for help.

Who to contact

1. First: write to the Client Services Department
BNP Paribas Asset Management
Client Services
10, rue Edward Steichen
L-2540 Luxembourg

Email : clientservice@bnpparibas.com

Be sure to indicate your account number, name and address.

You will receive confirmation that your complaint is being looked into within a maximum of 10 working days from the reception of the complaint. Should investigations be necessary, you will receive a definitive response within a maximum of one month.

2. Second: contact the Management Board

If you are still not satisfied, you can contact the Chief Executive Officer of BNP Paribas Asset Management, Mr Stéphane Brunet or his deputy, Mrs Sylvie Baijot.

To help us ensure the best possible follow-up, please indicate the reference information of the letter of response that you received.

3. Third: contact the Commission de Surveillance du Secteur Financier (CSSF)

If, after having contacted the Management Board, you do not receive a response – or satisfactory response – within a period of 1 month, an out-of-court complaint resolution procedure before the CSSF is provided for.

You can find the blank form to fill out and other useful information on the CSSF website: www.cssf.lu/en/consumer/complaints/